Cancellation Policy
More than 48 hours before pickup
100% refund
Full refund processed to your original payment method within 5–10 business days.
Within 48 hours of pickup
Non-refundable
Cancellations within 48 hours cannot be refunded as drivers have already been allocated to your booking.
How to cancel
Contact us via our contact page or WhatsApp with your confirmation code (IMT-XXXXXX).
No-shows
If you don't show up for your pickup without cancelling, no refund is provided.